Terms of use

This is a draft and is being reviewed before launch.

These terms apply when you use the Vetted North website and our service. Please read them alongside our privacy notice.

1. About us

Vetted North is a trading name of Roberto Monerri Ltd, registered in England and Wales (company number 10312351, registered office 16 Fairburn Avenue, Houghton le Spring, Durham DH5 8LA). You can contact us at hello@vettednorth.com.

2. What our service is

We help homeowners find a suitable local home-improvement specialist. You tell us about your project, and we introduce you to the number of specialists you choose, one, two or three, who cover your area and do the work you need. The specialists are independent businesses. They aren't part of Vetted North, and we don't publish a list of them.

Our service is free for homeowners. Specialists pay us a fee for introductions.

We are an introducer. We don't carry out home-improvement work, and we don't sell products.

3. Matching

We match enquiries using your answers, your postcode and the specialists available at the time. We can't guarantee that a suitable specialist will be available for every project or area. If none is, we'll tell you rather than pass your details on.

We tell you who your specialists are before passing your details to them. If you change your mind, reply to our email and we'll let them know.

4. Our checks

Every specialist we introduce has passed the checks described on our How we check page. When we introduce them, we show you the evidence and when the checks were last confirmed.

Our checks are a snapshot based on information available to us at the time. They help you start with a properly set-up business, but they don't guarantee the quality, price, timing or outcome of any work. We recommend you get quotes and specifications in writing, check what any guarantee covers, and read recent reviews.

5. Your agreement is with the specialist

Any quote, contract, payment, warranty or guarantee is between you and the specialist. We are not a party to it and are not responsible for the specialist's work, products or advice. You're free to decide not to go ahead, and free to compare with other businesses.

If you have a problem with a specialist we introduced, please tell us. We'll help where we can, and we may review whether we continue to introduce them.

6. Information on our site

Our guides and articles are general information to help you understand your options. They aren't professional advice for your home. Rules, standards and government schemes change, so check current details with your specialist, your local council or GOV.UK before relying on them.

7. Using our site

Please give accurate information. You can only use our service for a property you own, on your own or jointly. If you own it jointly, please check the other owners are happy for you to get quotes. Don't misuse the site, for example by submitting enquiries in someone else's name, trying to disrupt it or accessing it in ways it isn't intended to be used.

8. Our responsibility to you

We provide our service with reasonable care and skill. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that can't be limited by law.

Because our service is free for homeowners and the work is carried out by independent specialists, we're not responsible for losses caused by a specialist or by work they carry out. We're also not responsible for losses that weren't foreseeable, or for business losses.

These terms don't affect your legal rights as a consumer.

9. Changes

We may update these terms. The date they were last updated is shown at the top of the page. The version in force when you submit an enquiry applies to that enquiry.

10. Law

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.